TAM policies
Store Policies
Overview
The Artists Marketplace is a curated membership platform designed for Professional and Semi-Professional artists to showcase their work, build visibility, and receive enquiries from collectors and galleries.
We do not operate as a traditional online shop, and the Platform does not sell artworks directly, except where exclusively offered to Diamond-tier artists through an optional, invitation-based e-commerce service.
All artists retain full ownership of their work and manage their own communication, pricing, and sales outside the Platform unless otherwise arranged under Diamond membership.
1. Membership-Based Services
The Artists Marketplace provides:
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Artist portfolio hosting
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Visibility and promotional features
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Lead-generation tools
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Priority placement (tier-dependent)
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Spotlight and editorial features (Ruby & Diamond)
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Diamond-level representation and monthly promotional hours
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Optional e-commerce hosting for Diamond members (approval required)
Memberships are subscription-based and renew automatically unless cancelled.
2. No Commission on Sales
The Artists Marketplace does not take commission on any artwork sales resulting from enquiries through the Platform.
All standard members manage their own sales, payment processing, fulfilment, shipping, and aftercare independently.
Diamond e-commerce hosting, where approved, may be subject to separate terms.
3. Artwork Listings and Accuracy
Artists are responsible for ensuring that:
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All images are original and rights-owned
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Artwork details are accurate
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Pricing (where displayed) is correct and up to date
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Descriptions, materials and sizes are honest and clear
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Removed artworks are taken down promptly
The Artists Marketplace may remove listings that do not meet quality or professional standards.
4. Enquiries and Communication
Collectors and galleries contact artists directly through:
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A secure enquiry form
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An email link
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External website or portfolio links supplied by the artist
The Artists Marketplace is not a party to communication, negotiation, sale, refunds or disputes between artists and collectors.
5. Payment Processing (Diamond E-Commerce Only)
Standard members:
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All payments occur privately between artist and buyer.
Diamond members (optional hosting):
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Payments may be processed through The Artists Marketplace on a case-by-case basis
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Additional terms apply
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Approval of artworks is required before listing
The Artists Marketplace retains the right to decline artworks for e-commerce hosting.
6. Refund Policy
All membership payments are non-refundable.
If you cancel, your membership remains active until the end of the current billing cycle.
Refunds for artwork purchases are not handled by The Artists Marketplace, as all sales occur directly between the artist and the buyer unless otherwise agreed under Diamond hosting.
7. Shipping (Diamond E-Commerce Only)
For standard members:
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All shipping is arranged privately between artist and buyer.
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The Artists Marketplace holds no responsibility for packaging, delivery, damage or delays.
For Diamond-hosted sales:
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Shipping expectations will be outlined separately
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Artists remain responsible for packaging and dispatch
8. Returns & Exchanges
The Artists Marketplace does not manage returns or exchanges.
These are managed directly between the artist and buyer for all standard memberships.
Diamond-hosted e-commerce transactions may include specific return rules, agreed on a per-artist basis.
9. Artist Conduct & Removal
We reserve the right to remove artworks or profiles that:
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Do not meet quality standards
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Breach copyright
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Include inappropriate content
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Misrepresent the artwork
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Compromise the platform’s curated environment
Memberships may be paused or terminated where necessary.
10. Intellectual Property
Artists retain all copyright.
By submitting work, you grant The Artists Marketplace permission to display, promote and feature your artworks on the Platform and in marketing content.
This licence is non-exclusive and can be revoked by removing the artwork.
11. Service Limitations
While The Artists Marketplace supports visibility and promotion, we do not guarantee:
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Sales
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Enquiries
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Press features
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Exhibitions
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Media coverage
All promotional services, including Diamond representation, operate on a best-effort basis.
12. Contact Us
For questions about these policies, please contact:
info@theartistsmarketplace.com
RETURNS
How It Works
We offer a 14 day return window for all original artworks purchased from The Artists Marketplace, provided the piece is returned in its original condition.
This returns policy only applies to items delivered to addresses within the United Kingdom. International orders are final sale only due to varied import/export laws.
Return Shipping Procedures
Items must be repackaged very carefully to avoid damage using original shipping materials if possible. We provide instructions for eligible returns upon request. Return shipping costs are the responsibility of the buyer.
Once the intact return shipment arrives at our facilities, it undergoes inspection by our verification team. Provided no damage or other issues are found, a full refund is issued within 5-7 business days.
Exchanges
If instead of a return, you wish to exchange your artwork for a comparable piece of equal or higher value, we can accommodate exchanges as well. Simply get in touch with our support team within 14 days of receiving your original shipment. Additional shipping fees may apply if the exchange incurs higher delivery costs.
Refunds & Damages
For refund eligibility, pieces must be returned in their original condition showing no signs of damage or other quality issues. In the rare case of items arriving damaged or defective, please contact us immediately with photos so we can resolve the situation in a fair manner on a case-by-case basis.
By focusing exclusively on original creations, each return is unique and we aim to make the process smooth through open communication and good faith on both sides. Please reach out with any questions via the website or on info@theartistsmarketplace.com
PACKAGING, SHIPPING
& DELIVERY
Domestic and International
Welcome to The Artists Marketplace! When purchasing original artworks from our online shop, the following shipping policy applies:
Artwork Retention
All artwork remains with the artist until your payment has been successfully processed. Once payment clears, your purchase is collected by The Artists Marketplace and will be carefully packaged and dispatched for shipping. All packaging and shipping is handled by The Artists Marketplace. We professionally pack artworks in sturdy boxes with plenty of cushioning to prevent damage during transit. Due to partnerships with various global courier services, you may be presented with different shipping options at checkout. Before finalizing the shipping method, we recommend checking the delivery estimate and tracking services included.
Ship-To Regions
We ship internationally, excluding destinations facing economic sanctions or trade restrictions. During checkout, enter your address to confirm we ship to your location.
Shipping Costs & Delivery Estimates
Shipping costs are calculated based on item size, weight, and destination country. All quoted rates are displayed during checkout.
We typically ship international orders within 2-3 business days.
UK deliveries usually take <5 business days.
Europe deliveries average <15 business days.
International deliveries typically average <20 business days. Customs fees & import taxes may also apply. Delivery times for international orders can vary depending on the destination country and shipping method. We typically ship international orders within 2-3 business days, but please allow up to 4 weeks for delivery.
Tracked Shipping
All shipments are sent via tracked shipping services so you can follow your package’s progress. Tracking numbers will be provided after dispatch.
Packaging & Insurance
We professionally package artworks to prevent damage in transit. All shipments are insured for the full declared value.
Damages & Returns
In the very unlikely event your package arrives with damage, please contact us within 48 hours so we can determine the cause and best solution on a case-by-case basis. Learn more in our Returns & Exchanges policy.
Have any other questions? Contact us at info@theartistsmarketplace.com, or via the website.
PRIVACY & DATA
All about Information Security
This privacy policy describes how The Artists Marketplace collects, uses, and shares personal information from customers and visitors to our website. It applies to all products and services offered by The Artists Marketplace.
Information We Collect
We only collect personal information that is provided voluntarily when making a purchase, creating an account, contacting us, or otherwise using our marketplace services. This may include your name, email address, postal address, payment information, messages and inquiries, etc.
We also collect certain technical information about all visitors to our site such as IP addresses, browsing behaviors, device/browser details and traffic analytics. However, this information on its own does not personally identify individuals.
Use of Personal Information
We use your personal information for the following purposes:
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Provide our products and services
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Create and manage your online account
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Process payments and orders - we do not collect or store any financial details. Payment information is securely processed by PayPal, for further details please refer to our payment processing policy.
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Contact you about orders, support inquiries, etc.
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Improve and optimize our website experience
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Send updates, newsletters, and promotions (you may opt out anytime)
We do not share or sell personal information to outside third parties. Limited staff have access on a need-to-know basis.
Data Retention
We retain personal information only as long as necessary for business, accounting and legal purposes. Closed accounts are archived after a period of inactivity but can be reactivated at your request.
You may also contact us to delete your personal information subject to outstanding transactions and legal obligations. Residual backup data may still exist on secured systems.
Security Practices
We follow industry best practices to protect the confidentiality and security of all personal information under our care. Security safeguards include HTTPS protocol, data encryption, access controls and audits, firewalls and regular updates.
Changes to Privacy Policy
We may update this privacy policy over time by posting the revised version here. Continued use of our marketplace services after changes have been published constitutes acceptance of the revisions.
Contacting Us
Please feel free to contact us via the website or on info@theartistsmarketplace.com if you have any questions about our privacy practices or handling of your personal information.
PAYMENT PROCESSING
POLICY
Domestic and International
All transactions and payments on The Artists Marketplace website are securely processed by PayPal. This allows customers to conveniently checkout using their existing PayPal account or by credit card.
Benefits of PayPal Payment Processing:
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Secure encryption technology and storage of financial details
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No credit card information touches our servers
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Customers can easily pay with their PayPal accounts if registered
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PayPal allows instant guest checkout without creating an account
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Accepts all major debit/credit cards and handles conversions
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PayPal offers buyer & seller protection from fraud/abuse
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Streamlines accounting and reduces risks for our business
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PayPal handles all sensitive payment data per latest compliance standards
By leveraging PayPal, The Artists Marketplace website does not directly process or store any customer card details, bank account information, or other financial data. All payments are securely transmitted directly to PayPal and tokenized for future transactions if you save your details with them.
This allows us to focus on our passion - selling unique artworks from talented artists around the world! Let PayPal worry about the technical aspects of getting payments from point A to point B quickly and safely.
Have any other questions about how payments work on our marketplace? Contact us via the website or on at info@theartistsmarketplace.com
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Refund processing
The time it takes for a PayPal refund to be received in your bank account can vary depending on several factors, including the method of payment used for the original transaction, the bank involved, and the country in which you reside.
General timelines
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PayPal balance: If the refund was issued to your PayPal balance, it should be available immediately.
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Bank account: If the refund was issued to your bank account, it typically takes 3-5 business days to process. However, it may take up to 30 days in some cases, depending on the factors mentioned above.
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Debit or credit card: If the refund was issued to your debit or credit card, it typically takes 3-5 business days to process. However, it may take up to 10 business days in some cases, depending on the card issuer.
Factors that can affect the processing time
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Original payment method: If the original payment was made using a bank account, the refund may take longer to process than if it was made using a PayPal balance or debit/credit card.
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Bank involvement: The processing time may also be affected by the bank involved. Some banks may process refunds more quickly than others.
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Country of residence: The processing time may vary depending on the country in which you reside. For example, refunds may take longer to process in countries with less developed banking systems.
Tips for tracking your refund
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You can track the status of your refund by logging into your PayPal account and clicking on the "Activity" tab.
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If your refund has not been processed within the expected timeframe, you can contact PayPal customer service for assistance.